Bringing a financial services firm back on track
Industry:
Financial Service
Business Line:
Chartered Accountants
Background:
Slow growth of organisation
Lack of proper direction for work completion organisation
Uncertainty of tasks to be assigned
No proper follow up mechanism to complete tasks in time
Diversity in tasks assigned to a single person
Areas of Work:
Vision and Strategy
Human Resources
Operations Technology
Sales Strategy
Vision Statement:
Identified organisation’s vision, mission and goal through the Growth Progress & Success matrix
Aligned Team goals with that of the organisation
KRA Identification and Team Motivation:
Identified roles and responsibilities of each team member to bring clarity and identify right person for the right job by drawing up an organisation chart
Implemented Team motivation strategies and improved communication between management and employees to instill a sense of ownership and responsibility
Task Management System:
Dashboards with each employee with priority of tasks assigned
Comprehensive MIS with the managers, also acting as a measuring tool for performance of employees
Instant tool to assign tasks
Follow up capability from third person (different from assignor and assignee) for accountability
Reminder on new assignment of tasks, due dates
Continuous review to ensure regular working of this system
Sales Strategy:
Creation of a sales strategy by creating sales funnels
Tools for implementation of this strategy
Tools for capturing reference list and pursuing the referral leads
Impact:
Vision & Business goal alignment, creation of business plan
Team alignment with goals of organisation and better team motivation leading to improvement in efficiency ultimately leading to better client relationships
Team now contributed towards better sales & qualitative delivery
Testimonial:
“Ravi’s method & ideas are worth implementing to streamline your company’s operations and fuel its growth. We implemented his task management portal, which not only helped to increase efficiency but also boosted morale and awareness in employees. I sincerely hope that he keeps spreading his ideas in such simplicity and vigour.”
Ashutosh Goyal
Entrepreneurial Director, Ananta Hotels & Resort
Radisson Jaipur City Centre
Founder at Lavender: Laundry & Dry Cleaning Services
